Privacy Policy

SUPPLY HOUSE HQ takes your privacy and security very seriously. We are obliged to protecting your privacy and complying with the Australian Privacy Principles in the Australian Privacy Act.

What we collect:

Collection of your Personal Information
Payment data
Derivation Data

What we do with the information:

SUPPLY HOUSE HQ collect small amount of information necessary to fulfil your purchases through our web site. This usually includes name and address, email and telephone numbers. Although we do ask for payment and credit card information this data is not retained. For security and to reduce fraud a copy of your IP address is also recorded against your purchases. We may use the information to enhance our products and services. SUPPLY HOUSE HQ may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. Since then, we may also use your information to contact you for market research purposes. And may be contact you by email, phone, fax or mail. Also, our company may use the information to customise the website according to your interests.

When we do disclose your information

SUPPLY HOUSE HQ may appoint a range of third parties to provide services and provide business support for our company. These third parties need access to your personal information to provide the services or perform the functions we require. Then, we may disclose your information to these third parties to assist us in providing products you have requested, such as delivery service providers and fulfilment managers. When we share your personal information with third party service providers, they will be contractually bound to use the information only for the purpose of providing the services required.

Managing your personal information:

You may decide to restrict the collection or use of your personal information. whenever you are required to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by calling and emailing us. You can unsubscribe from receiving emails from us at any time by using the ‘unsubscribe’ link contained at the bottom of all our emails.

Payment Security:

Administrative, technical, and physical security measures to help protect your personal information. SUPPLY HOUSE HQ has taken reasonable steps to secure the personal information is provided to us, please be mindful that despite our tremendous effective approach, no security measures are perfect or solid, and no method of data transmission can be guaranteed against any interception or other types of misuse.

All credit card transactions made to us are processed via eWay to ensure your personal data protection. Your sensitive data such as your credit card info will remain confidential and processed by eWay, a third-party gateway for maximum protection.